9.1 We’ll tell you the charges for the services when you order or they’ll be as detailed in your agreement and on our pricing page. These charges may include a charge for:
(a) installing a wireless broadband receiver to your premises;
(b) connecting you to our network; and
(c) re-connecting you to our network if you’ve been disconnected.
9.2 You’re responsible for paying all charges that you, and any person accessing your services, incur.
9.3 We, or a third party on our behalf, will send you a bill for services, usually within 30 days of them starting. After that, we’ll usually bill you monthly.
9.4 We normally send bills in advance except for usage charges (e.g. call charges), which are billed after they’re incurred. Charges for periods of less than a month are calculated on a prorata basis.
9.5 You’ll receive bills in electronic form, unless you tell us you want paper bills. If you choose paper, we’ll charge you an additional amount, which we’ll tell you about when you request the change.
9.6 Bills must be paid by direct debit via GoCardless. If they’re not, we may charge you a reasonable fee to cover our costs. We’ll collect payments on the date shown on your bill. If payment is rejected, we may:
(a) charge you a reasonable fee to cover our costs; and
(b) lower your credit limit with us; or
(c ) we may disconnect you if payment continues to be rejected
9.7 All charges include VAT, unless otherwise agreed.
9.8 If you think your charges are wrong, you must tell us immediately so we can investigate. You must pay all undisputed charges. We won’t suspend or end a service whilst we investigate disputed charges.
9.9 If you don’t pay any undisputed part of your bill by the due date, we may:
(a) charge a reasonable administration fee or interest on the overdue amount at 4% a year above the base rate of Royal Bank of Scotland Group from time to time. Interest shall accrue daily from the due date to the date of actual payment, whether before or after a court judgment; and
(b) notify credit reference agencies of your non-payment.
9.10 At the end of a service, all outstanding sums and any cancellation charges, including those we may incur from a third party for disconnecting your service, will become immediately due and payable.